Like most eCommerce experiences, your customer will receive various store branded emails related to their order. This communication serves to inform your buyers on your store of order status. The emails we are referring to are the following:
1) Order Confirmation - once an order is placed, your buyer will receive an email from the store reviewing their purchase. Additionally within this email, we provide a link back to their order confirmation address should there be an error they find in their information. There is a 60 minute window of opportunity for them to take action. If they are unable to edit their address as a result of arriving after this first hour, they can simply reach out via contact form on your store with any request.
2) Shipping Confirmation - once an order has completed the production and shipping process, an email is sent with the tracking number of the shipment.
3) Just in case... Slight delay- At times, our production may near or slightly exceed the 10 day mark for production. As a courtesy, we send a short email to the buyer after 8 business days from their order date. We inform them we are working on processing their order and there may be a slight delay.
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