Single Serve Admin

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Activity overview

Latest activity by Single Serve Admin
  • Single Serve Admin created an article,

    Using Gift Cards

    Traditionally gift cards are issued using the recipient's email address. Our gift cards require a user to be registered to secure the use of the balances. Once they have registered and the user is ...

  • Single Serve Admin created an article,

    Gift Cards and User Names/ID

    When a Gift Card has been issued without an email address but rather a User Name, the recipient must register their account when prompted with both their email and the User Name. The card being iss...

  • Single Serve Admin created an article,

    Freight Charges

    Freight is calculated on each sale just like a traditional online sale and based on zip code and weight of package. We generally use USPS for smaller, domestic deliveries. Moving to International s...

  • Single Serve Admin created an article,

    Stripe Reporting

    Our platform wants to support your needs best! Our team is working on ensuring you have all the essential reports you need. The best reporting would be from the site by store and then break down by...

  • Single Serve Admin created an article,

    Service Fees & Billing

    Each store is billed separately and based on the features you need. Our subscriptions range from $35 depending on what particular features you need to incorporate with your customer. Your costs in ...

  • Single Serve Admin created an article,

    Problem with an Order (incorrect, damaged)

    If for any reason there is a quality issue with our work or the item, we will gladly replace and ship a new item within a reasonable amount of time – generally 5-7 days. This would be communicated ...

  • Single Serve Admin created an article,

    Order Cancellation Process Flow

    An order can only be canceled if it has not been processed. This occurs by 3 PM daily. Once we procure items for individual orders, we do not wish to cancel orders to our vendors.

  • Single Serve Admin created an article,

    Process flow for a credit card chargeback

    Each transaction takes place via a Stripe account and the customer placing an order, therefore any dispute needs to be resolved between those entities. If we are responsible for defective merch, or...

  • Single Serve Admin created an article,

    Typical Transaction Process Flow

    Credit Card Sale: traditional eCommerce transaction to the buyer/shopper. Sale proceeds are split between your Stripe account and Single Serve. All costs which include COG, shipping, applicable sal...

  • Single Serve Admin created an article,

    Shipping Locations

    As of now, we have a single location for shipping out of Milwaukee, WI.